Job Summary:

Beyond Essential Systems (BES) is seeking a Digital Health Project Officer to support the implementation, ongoing use, and optimisation of Tamanu, an electronic health record (EHR), in Tuvalu. This is a full-time, 12-month fixed-term contract based in Funafuti, Tuvalu.

The role focuses on supporting clinical and administrative users, system configuration, data quality, troubleshooting, training, and ensuring Tamanu is effectively embedded into routine hospital and health service workflows.

The position will work closely with clinical staff, hospital management, and the BES technical team to ensure smooth system operation and high-quality health information management.

A bit about us:

Here at Beyond Essential Systems (BES) we make awesome technology and put it to good use in the world. Our aim is to improve decision-making in low-resource settings by providing meaningful data that results in better outcomes for individuals and communities.

Our services and products have an impact across health, education, supply chain, and disaster management, and we are proud to deliver innovative, collaborative solutions while working closely with local partners across the Asia–Pacific region.

About the role:

BES is supporting the rollout and ongoing use of Tamanu across health services in Tuvalu. There is a strong need for local, on-the-ground support for implementation and to ensure users are confident, workflows are fit for purpose, and data quality is maintained.

The Digital Health Project Officer will provide day-to-day support to Tamanu users, assist with system configuration (clinical forms, workflows, user roles, reports), support data entry and clinical documentation processes, and coordinate closely with BES technical staff for issue resolution and enhancements.

This role requires close collaboration with clinical teams, administrative staff, and Princess Margaret Hospital stakeholders. Some local travel may be required.

The position is full-time (40 hours per week), with leave and entitlements provided in line with local employment regulations. Required equipment, including a laptop, will be provided.

Role description:

The Digital Health Project Officer will support the effective use of Tamanu across participating health facilities in Tuvalu. The role includes providing user support, training, troubleshooting, and contributing to continuous system improvement. The officer will also assist with monitoring system usage, data quality, and reporting requirements.

Key responsibilities:

• Support configuration, implementation, and day-to-day use of Tamanu across hospital and health service settings.

• Deliver user training, 1-1 support, and troubleshooting for Tamanu users.

• Monitor Tamanu usage and data quality, identifying areas requiring additional support.

• Liaise with BES teams to escalate and resolve technical issues.

• Attend regular project meetings, contribute to reports, and provide updates on Tamanu usage with BES and Ministry of Health teams.

• Ensure compliance with BES policies, including data protection and child protection policies. 

• Ensure compliance with policies (including Child Protection Policy) and fiduciary responsibilities in the carrying out of contracts. 

• Other responsibilities as reasonably requested by supervisors.
  
  

Selection criteria:

Qualifications:

• Further study in health, IT, or a related field.

• A diploma or degree in Health Information Management, Health Informatics, Nursing, Allied Health, or IT is not required but would be an advantage.

Experience:

• Experience with computers, data, reporting, or quality assurance processes.

• Experience using digital health systems or providing training is highly desirable.

• Previous practical experience in a healthcare or hospital environment is not required but would be an advantage.

Knowledge:

• Strong numerical skills and attention to detail.

• Basic computer and data management skills, understanding of IT systems, and confidence using digital systems.

• Interest in data, systems or technology.
  
  

Personal attributes:

You’ll have a real connection with our purpose and will be looking for a role where your work has a meaningful influence and impact on the lives of others. You’ll be a natural collaborator with initiative and drive. All BES staff must be ethical, professional, adhere to the organisation’s values, and are expected to report against misconduct, illegal and inappropriate behaviour. You’ll have a genuine interest in learning and developing new skills, you’ll be reliable, detail-oriented, and comfortable working with data and digital systems.

• Strong commitment to improving health systems and patient outcomes.

• Ability to work independently and as part of a small, collaborative team.

• Well organised, with strong attention to detail.

• Strong communication skills, with a good command of spoken and written English.

• Willingness and ability to learn new systems and processes.

• Professional, ethical, and respectful approach to work.

What’s in it for you?

Where do we start! As well as being part of key projects and having meaningful work, we also offer:  

• The opportunity to build skills in digital health and data systems, including training at our BES Support Centre in Suva, Fiji

• A talented, collaborative, and friendly team to work with

How to apply:

Please submit the following as part of your application:

• Cover letter

• CV

• Include in your cover letter the answer to the question (in less than 100 words): What is your favourite software and why?

We would especially encourage you to apply if you are from a community that’s underrepresented in the technology or aid industry.

We’ll hire as soon as we get the right candidate, so don’t delay!