A bit about us...

Here at Beyond Essential Systems (BES) we make awesome technology and put it to good use in the world. Our aim is to improve decision making in low resource settings by providing meaningful data that results in well-informed decisions, and better outcomes for individuals. Our services and products have an impact across health, education, supply chain and disaster management, and we are proud to be able to provide innovative and collaborative solutions, while working closely with local partners in the Asia / Pacific region.

About the role:

BES is supporting the rollout and ongoing use of SENAITE and Tamanu within laboratory services in Tuvalu. Following implementation, there is a strong need for local, on-the-ground support to ensure users are confident, workflows are optimised, and data quality is maintained.

The Laboratory Officer will provide day-to-day support to SENAITE and Tamanu users, assist with system configuration (tests, panels, reference ranges, reports), support result entry and verification workflows, and coordinate closely with BES technical staff for issue resolution and enhancements.

This role requires working closely with laboratory teams and relevant Princess Margaret Hospital stakeholders. Some local travel may be required. The position is full-time (40 hours per week), with leave and entitlements provided in line with local employment regulations. Required equipment, including a laptop, will be provided.

Role Description:

The Laboratory Officer will support the effective use of SENAITE and Tamanu across participating laboratories in Tuvalu. The role includes providing user support, training, troubleshooting, and contributing to continuous system improvement. The officer will also assist with monitoring system usage and reporting requirements.

Key Responsibilities:

• Support day-to-day use of SENAITE and Tamanu within laboratories.

• Provide first-line troubleshooting and manage user support requests through agreed channels.

•  Assist with configuration of laboratory tests, panel tests, reference ranges, and workflows.

•  Support specimen registration, result entry, verification, and reporting processes in SENAITE.

• Deliver user training and refresher sessions for laboratory staff.

•  Monitor system usage and data quality, and identify areas requiring additional support.

•  Liaise with BES technical and project teams to escalate and resolve technical issues.

• Support integration and instrument interfacing activities where required.

•  Contribute to project monitoring, evaluation, and learning (MEL) activities, including reporting.

•  Attend regular project meetings and provide updates on laboratory system usage.

•  Ensure compliance with BES policies, including data protection and child protection policies.

• Ensure compliance with policies (including Child Protection Policy) and fiduciary responsibilities in the carrying out of contracts.

• Other responsibilities as reasonably requested by supervisors.

Selection Criteria

Qualifications:

•  Diploma or degree in Medical Laboratory Science, Biomedical Science, or a related field.

•  Equivalent practical experience in laboratory settings may be considered.

Experience:

• Experience working in a medical or diagnostic laboratory.

• Experience using laboratory information systems or other digital health systems is highly desirable.

•  Experience providing training or on-the-job support to colleagues.

•  Experience with data entry, reporting, or quality assurance processes.

Knowledge:

• Understanding of laboratory workflows and diagnostic testing processes.

• Basic understanding of IT systems and data management.

•  Familiarity with quality assurance and result verification processes is an advantage.

Personal Attributes:

You’ll have a real connection with our purpose and will be looking for a role where your work has a meaningful influence and impact on the lives of others. You’ll be a natural collaborator with initiative and drive. All BES staff must be ethical, professional, adhere to the organisation’s values, and are expected to report against misconduct, illegal and inappropriate behaviour. 

• Strong commitment to improving health systems and patient outcomes.

• Ability to work independently and as part of a small, collaborative team.

• Well organised, with good attention to detail.

• Strong communication skills, with a good command of spoken and written English.

• Willingness and ability to learn new systems and processes.

• Professional, ethical, and respectful approach to work.

What’s in it for you?

Where do we start! As well as being part of key projects and having meaningful work, we also offer:  

• a talented, collaborative, and friendly team to work with

How to apply:

Please submit the following as part of your application:

• Cover letter

• CV

• Include in your cover letter the answer to the question: What is your favourite software?

We would especially encourage you to apply if you are from a community that’s underrepresented in the technology or aid industry.

We’ll hire as soon as we get the right candidate, so don’t delay!